Communication


Consent to Communications


Urban Office Design may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the addresses you have provided us. These messages may include order confirmations, status updates, shipping notices, and other promotional messages. At any time, users may opt out of receiving these messages by clicking on the “unsubscribe” link posted at the footer of most Urban Office Design e-mail communications or by e-mailing requests@urbanofficedesign.com with your request to be removed from future communications of this type.


Information About Our Website, Products & Services


Color Display


Urban Office Design has made every effort to display as accurately as possible the colors of our products that are shown.  Urban Office Design cannot guarantee that your computer monitor’s display of any color will be completely accurate.  To order Materials samples, please contact Customer Service at (801) 580-2064 or via e-mail to requests@urbanofficedesign.com


Pricing


Prices listed are U.S. Domestic prices and apply to orders shipped within the continental United States.  All pricing errors are subject to correction.


Product Information Accuracy


In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing information, Urban Office Design shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.  Urban Office Design has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card has been charged.  If your credit/debit card account has already been charged for the purchase and your order is cancelled, Urban Office Design shall immediately issue a credit to your account for the amount of the charge.


Product Warranty


See the product manufacturers website(s) for specific information regarding warranty coverage.


Orders, Payments & Delivery Information


Product Availability


Urban Office Design in an Authorized Dealer for a broad array of manufacturers. Many of our represented lines build all furniture and accessories to order specifications, so each product will have a lead time, which is the time necessary to built the product and deliver it to you once you’ve placed your order.  Availability of products is subject to change without notice. Urban Office Design will notify you of any corrections or changes and ask for your approval before Urban Office Design completes your order. 


Order Processing


Order processing days are Monday through Friday. Legal holidays and company closures may affect your order processing and shipment dates.


Payments


A valid form of payment and pre-authorization of funds is required prior to acceptance of an order.  Urban Office Design accepts American Express, Visa, MasterCard, Discover, ACH Payments and Pre-Authorized Checks.  Funds obtained via credit/debit cards will be charged to this method of payment based upon the payment terms specified within the Purchasing Agreement or Pricing Proposal.


Special Orders


Orders specified as a “Special Order” are considered final once the order has been issued, funded and acknowledged with the supporting vendor(s) and/or manufacturer(s). Special Orders cannot be canceled, modified or credited once the order has been accepted by Urban Office Design and/or the their supporting vendor(s) and/or manufacturer(s).


Revisions and Cancellations


If you need to cancel or modify your order for any reason, please contact Customer Service at  (801) 580-2064 or e-mail requests@urbanofficedesign.com as soon as possible. 


Shipping & Delivery


Shipping and handling charges are additional unless otherwise expressly indicated at the time of purchasing. Urban Office Design will make every effort to ship your products in a timely manner and keep you updated through the process. Urban Office Design is not responsible for late shipments due to holidays, natural disasters, or carrier delays. Customers are responsible for providing the correct shipping address during the purchasing process. If a package is returned, Urban Office Design will notify you promptly. You will be fully responsible for shipping charges to re-ship the order to the correct address.


If product is damaged in transit, please document damage with the carrier at the time of delivery/receipt and retain proof/evidence to support ours/your claim for damaged products. Please contact Customer Support at (801) 580-2064 or e-mail requests@urbanofficedesign.com for further information.


Title to Product and Risk of Loss


Title to products passes to the customer upon delivery of the product. You must notify Urban Office Design within 3-days of the date of your delivery if any part of your purchase is missing, wrong, or has concealed damage.


Returns and Refunds


If you are not satisfied with an item, please contact Customer Service at (801) 580-2064 or via e-mail to requests@urbanofficedesign.com  If you don’t want to keep the item, you may be able to return it for a full or partial credit or refund within 7-days of delivery (less shipping & installation charges) on “Non-Special Order” products which are still in their original packaging.  You must contact Customer Service directly before you attempt to return Product and to obtain a Return Material Authorization Number for you to include with your return.


You must return Product to us in their original packaging.  You are responsible for risk of loss, shipping, and handling fees for returning or exchanging Product. Additional re-stocking fees may apply and are at the discretion of Urban Office Design.  If you fail to follow the return or exchange instructions and policies, Urban Office Design is not responsible for product that is lost or damaged. Refunds will be given in the original form and applied when the product arrives at Urban Office Design


Terms & Conditions

Terms and Conditions

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